- Install the upgrade file. Make note of the original installed directory ie. C or D drive.
- stop or restart ipmonitor services
- Update License Manager, check the lic tool.
- add administrator account: standard is fine
- communications: web server ports, check that the http and https ports are not in use. Make change if necessary.
- launch web console: https://localhost:secureport
- check all managed devices that all are green.
- delete credentials.db in solarwinds\ipmonitor\cred
- recreate credentials.db in cmd prompt: soloarwinds\ipmonitor>ipmconfig /firstrun