An hour later into phone support troubleshooting why users are getting IP addresses of 169.254.193.x at one of our remote sites.
The small business router we have is strictly private network with no internet access. I discovered that the Ethernet cable was plugged in the router’s WAN port. So we have the cable plug in the any of the router’s Ethernet ports, users are getting the router’s DHCP private IP addresses (192.168.0.x).
It’s hard to troubleshoot if you’re not physically there to have the visual of the network setup. Simple network setup we can’t afford to neglect. So trace it down everything! LOL.